Terms and Conditions
Last updated: November 2026
Acceptance of these terms
By using this website (fenixbh.com), you agree to these Terms and Conditions. This website is operated by Fenix Behavioral Health LLC, a Florida limited liability company based in West Palm Beach, Florida. If you do not agree with these terms, please do not use this website.
About our services
Fenix Behavioral Health LLC provides individual therapy for adults (18+) located in Florida, delivered 100% online by video call, in English and Spanish, by Aser Ones, LCSW. The content of this website is general information about our services; it is not medical or mental-health advice and does not replace professional care. Using this website, or requesting a consultation, does not by itself create a therapist–client relationship. That relationship begins only after an intake process and acceptance as a client.
Consultation requests
Through this website you may request a free introductory consultation (15 minutes, by video call). Submitting a request does not guarantee an appointment or acceptance as a client. We will respond to your request using the contact method you selected in the form (email, text message, or both).
Text messaging terms
If you enter your mobile phone number in the consultation request form and select "By text message" or "Both", you agree to receive text messages from Fenix Behavioral Health about your consultation request — for example, a notice that we received your request, your confirmation with the video-call link, and messages about scheduling changes. These messages are sent from our messaging number, (561) 530-2708.
Message frequency varies; you will receive only a few messages per request. Message and data rates may apply, depending on your mobile carrier plan. You may opt out at any time by replying STOP to any message; reply HELP for assistance. Your consent to receive text messages is not a condition of receiving our services — you may always choose email instead. Carriers are not liable for delayed or undelivered messages. If you change or deactivate your mobile number, please let us know so we can update our records.
SMS terms. Fenix Behavioral Health LLC offers text messages about free consultation requests and appointments (confirmations, video-call links, reminders, and scheduling changes) to people who choose text messages on our booking form. Message frequency varies. Message & data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of receiving services. Contact: (561) 421-4132 · [email protected].
Email communications
If you select email in the form, we will send the same consultation notices to the email address you provided. These are transactional messages about your request, not marketing emails.
Emergencies
This website, its forms, and our text messages are not monitored for emergencies and must not be used in a crisis. If you or someone else is in danger, call 911. If you are in emotional distress or having thoughts of harming yourself, call or text 988 (Suicide and Crisis Lifeline) in the United States, available 24/7.
Acceptable use
Please use this website and its forms only for their intended purpose, and provide accurate information in your requests. Do not attempt to disrupt the website or misuse the consultation form.
Intellectual property
The content of this website (texts, images, logo and design) belongs to Fenix Behavioral Health LLC and may not be copied or reused without our written permission.
Limitation of liability
We work to keep the information on this website accurate and up to date, but we cannot guarantee that it is complete or free of errors at all times. To the extent permitted by law, Fenix Behavioral Health LLC is not liable for damages arising from the use of this website.
Changes to these terms
We may update these Terms and Conditions from time to time. The current version will always be published on this page, with the date of its last update.
Contact
If you have questions about these terms, contact Fenix Behavioral Health LLC at [email protected] or (561) 421-4132.